Use Customer Surveys to Measure and Improve Nonprofit Programs

Omidyar Network’s Jessica Kiessel and the Fund for Shared Insight’s Melinda Tuan reflect on how nonprofits can measure program effectiveness by listening to feedback from constituents.

 As part of SSIR’s Power of Feedback series, Omidyar Network’s Jessica Kiessel and the Fund for Shared Insight’s Melinda Tuan reflect on how nonprofits can measure program effectiveness by listening to feedback from constituents. Read the article here