For all the acclaim that India has received for its software prowess, we continue to fare very poorly in our government’s ability to harness technology to improve people’s lives.

Over the years, there have been several examples of how different kinds of technology have been put to use by governments from time to time. Back in the 1990s, when N. Chandrababu Naidu became chief minister of Andhra Pradesh, it made news that he used video links to districts to monitor the progress of various initiatives. Around the same time, the digitization of land records in Karnataka under the Bhoomi project was held up as a major step forward in the use of technology. The National e-Governance Plan, a major effort by the government of India launched almost a decade ago to draw up a road map for electronic governance, was one more concerted effort to reap the benefits of technology.

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