CONNECT

Nancy Lublin, CEO and Sam McKelvie, COO

Hard conversations. Compassion. Empathy. This is the stuff that makes an employee truly great. And yet, employees aren’t well trained in these skills. Bad conversations lead to lost customer revenue, employee turnover, and reputational damage. Loris.ai trains employees in these skills by using a company’s own data. Loris.ai’s algorithm will analyze a company’s past conversations with customers to identify elements such as keywords and sentence structure. and then customize SaaS empathy training based on those learnings.

SECTOR
For-profit
GEOGRAPHIC FOCUS
United States
INVESTMENT LEAD
Raina Kumra